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Terms & Policy

This privacy policy sets out how CERAGEM HEALTH CARE NEPAL PVT. LTD uses and protects any information that data provider gives CERAGEM HEALTH CARE NEPAL PVT. LTD for availing product service.

CERAGEM HEALTH CARE NEPAL PVT. LTD is committed to ensure that personal information is protected. If we ask data provider to provide certain information by which data provider can be identified by availing our product service, then he can be assured that it will only be used in accordance with this privacy policy.

1. What we collect

  • Collecting Item: Photo, Name, Age, Gender, Contact Number, Address, E-mail, etc.
  • Data regarding usage of the services and history of the appointments and other transactions made by or with data provider through the use of Services.
  • The information that data provider voluntarily choose to provide to us.

2. Purpose

We require this information to understand the needs and provide better service, and in particular for the following

  • Customer Management & Internal Record keeping.
  • Improvement of our products and services.
  • Marketing Research.
  • Delivery of the product & Happy call (customer care call regarding the feedback of the product)
  • Resolving the customer complaint
  • Echom service (which provides experience of our products for some period at Customer’s home for their convenience. a Staff of distributorship centre will visit to the customer home to explain regarding company and its products. The customers have to deposit interest free and refundable security deposit as well as installation expense to avail Echom service. If any customer during or on completion of Echom service be willing to purchase the products such charges can be adjusted with the product price)

3. Retention

Personal Data will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain Personal Data, or remove the means by which the Personal Data can be associated with particular individuals, as soon as it is reasonable to conclude that the purpose for which that Personal Data was collected is no longer being served by retention of the Personal Data and retention is no longer necessary for legal or business purposes.

4. Security

CERAGEM HEALTH CARE NEPAL PVT. LTD has taken and will continue to take reasonable efforts to protect Personal Data in our possession or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

5. Disclosure and transfer of personal information

CERAGEM HEALTH CARE NEPAL PVT. LTD undertakes not to disclose and/or the information provided by the customer to any person or third party unless such action is necessary to the extent required by law and for regulatory purposes or other purpose than we collected.