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The product does not turn on / The remote control does not work

A.8 Check the power cable, power switch, and remote control connection. If the power is turned on but it does not work, it is recognized as sofa mode or preheating mode because the sub(auxiliary) mat is not fully opened when only temperature is displayed and the intensity is marked – on the remote control. Fold the sub (auxiliary) mat again and unfold it completely until it clicks. However, if that still doesn’t work, contact our customer service center.